We will always make sure you are happy with your purchase. If, for any reason, you wish to return your item to us, we will refund you the full amount you paid for the item, minus the cost of postage. Unfortunately, this guarantee does not include made to measure curtains and blinds. In order to make sure your refund process runs smoothly we would recommend you follow the following return procedure
If the returned goods are found not to be faulty, unfortunately we cannot refund the return postage cost but we will work with you to reach an agreement if you are still not happy because satisfied customers are incredibly important to us! We will not refund any shipping costs unless the goods are faulty.
IMPORTANT INFORMATION:PLEASE NOTE - All of our Curtains and Blinds are Custom made for you, therefore we recommend you buy a swatch before purchase as we cannot accept returns for color discrepancy or any other reason unless for a manufacturing fault made on our behalf.
We are also unable to accept returns on Fabric by the Metre unless faulty . we would recommend you buy a swatch to check color and fabric prior to placing an order for the fabric.
COLOUR DISCREPANCY - The exact colors of the products on our website will differ depending on the device and resolution you view them on. Therefore, we recommend that you buy a
fabric sample to ensure that you are happy with your choice of colour and texture before purchasing the complete product..
All curtains are made from fabric which is 140cm wide, Therefore allowing for hems any curtains which are wider then the fabric width will have a join.